Building A Following

We’re seduced by the idea that followings and fortunes are made by hastily increasing our visibility on the platform of the day. The truth is the people and brands who earn our attention patiently built their following over time. It’s the work we quietly get on with when no one is watching that makes people…

Read More

We Value What We Measure

One of my first jobs was working as the manager of a little Dublin cafe that stood at the intersection of two busy city streets. It was a lot of responsibility for someone in their late teens, and I loved it. There was something magical about opening the shutters first thing in the morning when…

Read More

Worthy Of Your Marketing

When we’re planning a party, we know its success depends on the preparation we do in advance, often before the invitations are sent. Every detail, from the food to the table settings, the lighting to the music is carefully choreographed in anticipation of the guests’ arrival. When we’re marketing, especially when we’re marketing online, we…

Read More

The Three Pillars Of Brand Resonance

The most common reason people give for contacting me to work with them is to raise brand awareness. Conventional wisdom dictates that if only more people knew about our products and services, or our ideas and our work, then we would be more successful. There’s only one problem with this worldview. More people knowing your…

Read More

Change Is A Human Act

We mistakenly believe that changemaking and persuasion are only about getting someone’s attention by creating awareness of an issue or option, and then presenting people with rational arguments that will convince them to make choices we find desirable. But both the science and what we witness in the world around us prove otherwise. Research in…

Read More

Heartwork

These words spoken by Director of The London School of Economics, Minouche Shafik, in an interview last year ring true: ‘In the past jobs were about muscles, now they’re about brains, but in future they’ll be about the heart.’ The truth is our best work always has been about the heart. And the good news…

Read More

Be A Powerful And Purposeful Storyteller

*The following post is an extract from my new book The Right Story.* Throughout history, the technology of the day has always influenced how its users communicate and share ideas. How we think about spreading ideas is shaped by the resources available to us. How we connect and persuade is affected by the way we…

Read More

The Right Story

What makes some bad ideas successful, and why do many good ideas fail? It turns out that there’s no such thing as a bad idea or a good idea. There is only the wrong story or the right story. The right story is one that is trusted. It is believed because it is told by…

Read More

Be Ambitious

In our culture ambition is both celebrated and frowned upon—not always in equal measure. Ambition is encouraged and rewarded, but only to a point. Perhaps it’s not ambition itself that’s the problem, but rather, our narrow definition of it? We aspire mostly to the ambition of accumulation. We want to be more and have more.…

Read More

The Upside Of Generosity

The waitress supervising breakfast at the hotel was doing a great job of doing her job. The coffee pots and bread baskets were full. Dirty tables were promptly cleared, and not a single customer had complained that morning. She kept herself busy as the minutes to the end of her shift ticked by. The couple…

Read More