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Back To Basics Marketing

filed in Brand Strategy, Marketing

Our neighbours are having the outside of their house painted. It’s an old Victorian property, built in the 1800s with period features and delicate ironwork. I’ve watched the decorators come and go over the past couple of weeks. Seen them taking care to cover the original tiles on the porch, that could so easily be damaged. They’ve arrived on time and worked diligently. Several of the neighbours who’ve passed by have admired their work and asked for their business card.

I’m sure the decorators have a website, and I’m also pretty confident that they convert more enquires from the top of their ladders than they do from the contact form on their site. Sometimes the opportunity to tell the right story to the right people is hidden in plain sight.

Image by Peter Miller

The Ready And Willing

filed in Brand Story, Marketing

The sandwich boards positioned on the footpath. Posters pasted inside the bus shelter. A pair of charity fundraisers stationed outside the university. All marketing tactics designed with one goal in mind—to make the product, business or cause more visible.

The reason our marketing falls flat is that the people we want to serve are not interested in our need to be seen or sell. Customers are motivated by their need to be seen and understood. We all are.

The good news is it’s easier to make things people want than it is to make people want things. When you stop trying to get the attention of the casual passer-by, you have more resources to tell your story to the people who are ready to hear it. What do they want from your product or service?

Image by Judy Dean

In Time

filed in Brand Strategy, Marketing

You don’t know for sure that the broccoli at the local organic store was grown sustainably or without pesticides, but you trust that it was and you’re happy to pay more for it.  You have no proof that like the label says the bread gluten-free until long after you’ve eaten it, but you don’t question that it is. You haven’t seen beyond the cover of your favourite author’s new book, but that doesn’t stop you pre-ordering it months in advance.

In the absence of all the facts, you have to make a judgement call about trustworthiness.

You believe a story built on promises because you trust that the person or the business is honest, competent and reliable. Trust creates the connection between buyer and seller. And that connection requires patience.

We don’t hustle our way quickly to success—we earn our way there in time.

Image by Zug Zwag

How Change Happens

filed in Brand Strategy, Marketing

The success of whatever we make, serve, sell or advocate for is dependent on creating and sustaining change. The same rules apply whether we’re trying to change perception or behaviour, get people to buy our software or stop using plastic straws.

7 Steps To Making Change Happen

1. Acknowledgement
The problem, unmet need or dilemma is recognised by the prospective audience.
Awareness of the solution is not enough
2. Acceptance
Recognition that change is desired and possible
3. Adoption
Agreement about the solution to the problem.
4. Agency
A deep conviction that we have the power to create the change
5. Action
A perception or behaviour change takes place.
This change doesn’t always lead to overnight success or an immediate resolution to the problem.
6. Adherence
Sustained behaviour change, habit creation, compliance at work or loyalty to a brand.
7. Advocacy
Evangelists spread the word because of a sense of belonging and affinity with the brand or cause.

As ethical marketers and passionate activists, we spend a lot of our time working on awareness—believing that once people see our solution, they will immediately adopt it. We couldn’t be further from the truth. Making change happen is hard (and worth it). We need more time and patience than we realise.

Image by us mission

Not Just Anyone

filed in Brand Strategy, Marketing

Most often, the goal of our marketing is to be found. That goal dictates our marketing strategy.
If you’re trying to be found, you’ll seek out opportunities to interrupt everyone, anywhere.
But there is an alternative.

What would it take for you to be the brand people intentionally chose?
How could you become the one the right people seek out?

Being craved and coveted by that someone, right there, trumps being stumbled on by just anyone.

Image by Anastos Kol

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