Posts Tagged ‘value’
What Are Your Customer’s Triggers?
We mostly think of buying as an isolated act, something our customers do in the moment. But it’s probably more useful to think of buying as a behaviour. A behaviour is an action or reaction which is triggered and conditioned. We look in the fridge at 8pm and notice that we’re running low on milk,…
Read MoreThe Marketing Shortcut
The fare on sale at the coffee window of our local cafe changes each morning. On Monday homemade protein power balls and muesli bars are strategically laid out to fend off the regret of the weekend’s indulgences. On Tuesday it’s fruit filled muffins and by Friday we’re splashing out with a chocolate covered something. All…
Read MoreThe Business Case For Creating Great Customer Experiences
Saren Indah is a tiny fifteen room hotel in Ubud. It’s hard to stand out from the crowd in a market where amazing seven star resorts line up alongside cheaper than cheap backpacker accommodation. How do you differentiate when you are not the biggest, flashest or cheapest? Saren Indah should be lost in the mediocre…
Read MoreWhy This And Not That?
Why do some shoppers choose to pay $3.48 for a 500g bag of Quaker oats when they can buy a kilo of supermarket own brand oats for $3.29, which works out at less than half the price? Why do we feel better as soon as the doctor, armed with nothing more than a lolly stick…
Read MoreBecome Part Of The Story
I arranged to meet one of my Twitter friends for the first time in the little bar at the front of my hotel. He is a designer from London and as luck would have it we were visiting New York at the same time, (something we discovered through our simultaneous posts of Times Square on…
Read MoreThere’s More Than One Way To Tell Your Story
In 2004 Chanel paid $33 million for the production of a two minute film which became the most expensive advert ever made. In a post GFC economy that figure seems shocking, but Chanel is one of the most valuable global brands. They have the marketing budget and they’re not afraid to use it. Dropbox was…
Read MorePick One Thing
When you think of Apple you immediately think about great design. You are reminded that Apple chooses to lead with design even in the moments between the moments that matter to you as a customer. It’s hard not to be in awe of a company that cares so much about your experience that they make…
Read MoreWho Is Your Customer?
Joan works as a personal trainer at the local gym. She looks old enough to be someone’s grandma, but I don’t think she is. Unlike most women her age who live around here Joan doesn’t wear a wedding ring. She visits the same cafe for breakfast every day, but not at the same time because…
Read MoreHow To Be Great
Dr Dre and Jimmy Iovine don’t make great headphones because they know the most about headphones. They make great headphones because they understand how music should sound and more importantly, they know that people want to feel, not just hear when they listen to it. “The right song at the right time will give you…
Read MoreThe First And Last Question Your Customers Subconsciously Ask
And the one you must spend a great deal of your time answering…. Why should I care? Why should I care about your new app? Why should I care that your innovation pioneers the latest technology? Why should I care about your fundraising campaign and not that one? Why should I care about the time…
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