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A Small Great Thing

We’re usually excited about growing our audience or expanding our customer base.

It’s hard to close the door on what might look like an opportunity to serve or scale.

But we do our best work when we know exactly who will get the most benefit from it and who it brings us joy to serve.

It’s easier to imply that our work is for everyone than it is to say this isn’t for you.

It takes courage to specialise and build a small great thing.

Image by Kenny Luo

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Start To Finish


Conventional wisdom states that you can never have too much information when solving a problem or executing on a plan.

But we all know that information and data alone won’t get us to where we want to go.

All problem-solving and innovation require us also to imagine a future we can’t yet see. And perhaps harder, to have the courage to act despite what we don’t know.

Knowledge allows us to get our bearings, but it’s imagination and action that give us the forward motion we need to to start and finish.

Image by Gaelle Marcel

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On Ambition


Before I went to high school, everyone in our year sat an aptitude test. We were eleven years old, and the assessment took place over three hours one morning early in summer.

The goal was to identify each student’s potential and stream girls into year groups based on their IQ. The theory being that matching teaching to students’ abilities would deliver better educational outcomes.

It wasn’t only a pronouncement about our aptitude for learning that was consolidated in our minds, that summer. There was also a levelling of expectations about what was possible for each one of us—not just from our teachers, but in ourselves. Our ambitions were set at the age of eleven.

Career guidance conversations about going to university to study medicine and engineering rarely happened with girls who were not in the top stream. During the five years I was in high school, I saw only a handful of girls moved from one stream to another. Mostly down, hardly ever up.

In subjects like art and music, students’ potential was also identified early, so resources could be devoted to helping those most likely to succeed. We learned very early on to keep our ambition in check—to keep pace as much with our perceived limitations as our proven ability.

These lessons learned at a young age are hard to unlearn. The stories we tell ourselves can make us fearful of being ambitious for the future. Like some of our teachers, armed with the knowledge we have in front of us, we fail to see what might be possible.

Our mistake then, and still now, is our inability to be ambitious for each day. To match our effort with what we aspire to be and change now—not with some projection of our future-self or a future we cannot yet know. We shape the future we want to see in the present. One day at a time.

Image by Victoria Heath

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Your Goal Is To Matter To The People You Serve


I once worked with a startup in the financial services industry. The foyer of their office building was all polished floorboards, high white walls and minimal seating. Inspirational magazines were strategically arranged on low tables, next to the espresso machine.

The walls were completely bare apart from a big decal that declared how many customers the company had acquired. Proudly serving a million customers, it read.

That number was the story the company’s leadership team chose to tell. It was a story about growth, success and their upward trajectory. The goal was to build trust with visitors and excitement among the team. The number said something about the company’s values and aspirations, but it didn’t tell the whole story.

As part of our work together, I helped them to find and amplify individual customer stories. They went from talking about how many people they served to showing how they helped one small business at a time. Finding, owning and sharing their stories enabled them to demonstrate that they were not just a company that measured—they were a company that mattered.

That opportunity is open to all of us.
What stories can you tell today to show people why your work matters?

*Today is the last day to enrol in The Story Skills Workshop. You can join us at the special discounted rate for my blog readers using this link. Here are some of the stories of the people we’ve helped to become better storytellers.

Image by Hayley Phelps

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The Human Advantage


Consider the things we value in our interactions with others—kindness, honesty, patience and empathy, for starters. Now, think about how often you experience them.

How many opportunities will you have today to amplify these qualities in your everyday interactions? How many will you take advantage of?

We get to shape the future we want to see—one ordinary, everyday moment at a time.

Image by Rachel

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The Medium, The Message AND The Messenger


We know that when it comes to persuasive communication, it isn’t just the message that matters. How and where we deliver the message helps it to resonate and to spread.

Speechwriters can write eloquent words which our leaders are instructed to deliver, but message only lands when it’s spoken with conviction.

When it comes to convincing people to buy into our ideas, we must consider what we want to say and how we will show up to say it.

If we’re going to tell better stories we need to become better storytellers.

Great storytellers craft the message, use the right medium and most importantly practise their delivery. These are skills we all need now more than ever.

*Enrollments for The Story Skills Workshop are open now. You can join now using this special discount link for my blog readers.

Image by Mitchell Luo

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What Great Storytellers Know


Think about the last time you were influenced or persuaded by a message. What was it that changed your mind, opened your heart or compelled you to act? I can guarantee it wasn’t facts or data alone.

The most effective way to move people to act is by telling them a story.

These past weeks, what enabled world leaders to persuade us that it was necessary to close borders, ground aircraft, shut businesses and stay home, wasn’t just data—it was stories. Stories are hands down our most persuasive technology.

As we navigate and shape the future we want to see, we will need to tell better stories and become more story skilled.

The Story Skills Workshop is back by popular demand. If you want to learn and practice what great storytellers know, you can join using this special discount link for my blog readers.

Find out more about what people who have taken the workshop say about how it has helped them.

I’m looking forward to helping you to tell stories that inspire others. I hope you’ll join us.

Image by Kate Triffo

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Imperceptible Growth


When our kids were young my husband and I charted their growth on a door frame. Every few months they’d stand next to the wall, and we’d mark their height with a pencil.

Some months it looked like they hadn’t grown at all. Other times it seemed like they’d shot up overnight. The truth was they were growing every day—just not always in ways that were immediately visible.

It’s the same for all of the progress we make. Sometimes we can see and measure it, and other times we feel like we’re stuck in place. But just because the things we can see with the naked eye aren’t trending upwards doesn’t mean we aren’t growing.

Often it’s the growth we can’t see that is the making of us.

Image by Charlein Garcia

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How To Save A Story


I had so much fun talking about how to save a story, with my friend and colleague Michael Bungay Stanier on his new podcast.

Some of the things we talked about were:

  • The anatomy of a great story
  • Building resilience, trust, and connection through everyday storytelling
  • Why storytelling allows you to navigate the present and create a path to the future
The Story Skills Workshop is back by popular demand next week. You can sign up to be notified when enrollments open using this form.

Here’s to telling stories that help us shape the kind of future we want to see.

Image by Nathan Rogers

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On Failure


I don’t know, are three of the hardest words for fallible human beings to say.

We avoid them at all costs and at every turn.

Because in our eyes, giving the wrong answer is worse than having none at all.

But mistakes are not failings, they are data we can learn from.

Every failure inches us closer to progress.

A wrong turn is simply a sign that you’re still on the journey.

Image by Marcel

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