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The Value Conundrum
When I was growing up, my mother tried selling various products from home to earn extra money to support our family. I remember cookware and cosmetics being demonstrated to small groups of her friends over cups of tea and homemade sponge cake in the living room.
From day-to-day, Mum used the same old pans that had been handed down to her by my granny, and she hardly ever wore makeup. So her sales pitch usually came unstuck when she tried to demonstrate the products. She couldn’t show her friends how the products would make their lives easier or better.
Every purchase is a dance between risk and reassurance. The people we want to help must have faith in us before they can believe in the value we create or the stories we tell.
Image by Annie Spratt