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What’s Your Customer Acquisition Strategy?
filed in Marketing, Strategy, Success
The owner of the new gym that’s opening down our street stands outside armed with helium balloons to attract attention, and a clipboard to sign up new members. Anyone who happens to be passing is fair game. At this stage, beggars can’t be choosers. The gym needs three hundred members to break even.
Every fledgling business feels the pressure to market to everyone. So we make compromises to get runs on the board. But it’s not until we find the courage and conviction to start serving our ideal customers that we get to do our best work. There are two ways to approach customer acquisition.
We can make something generic that we think most people want and do it faster and cheaper than our competitors. Or we can understand the unmet needs of a particular group of people we are keen to serve and intentionally create products, services and marketing messages for those people.
Successful brands and businesses don’t simply open the door to everyone and hope for the best. They know why they do what they do the way they do it, they understand who they serve best, and they tell that story to those people.
Successful selling is as much about customer discernment as it is about brand differentiation.
If you’d like to have a clearer understanding of your ideal customer, The Story Strategy Course can show you how.
Image by Anupam Mahapatra
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10 Benefits Of Strategic Storytelling
filed in Story Skills, Storytelling, Strategy
We humans have long recognised that stories are a great way to transfer knowledge and wisdom. We know that better stories result in more resonant messages. But we’re selling storytelling short by putting it in the ‘communications’ box. This limiting belief that story is simply how we impart information means we don’t harness its full potential.
A good story well told helps you to:
1. Communicate with clarity and confidence.
2. Achieve emotional resonance with your audience.
3. Be more persuasive and influential.
4. Consistently act in alignment with your mission.
5. Attract the right people, whether they be customers, employees, volunteers or donors.
6. Inspire people to buy into your mission or get behind your cause.
7. Execute plans as you work towards your vision for the future.
8. Add value to your products, services and company
9. Spread your ideas.
10. Change the culture and create the future you want to see.
Stories do more than help us to tell and sell. Shared narratives are powerful catalysts for change and the building blocks of our culture.
Image by Scooter Lowrimore
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Planned Progress
filed in Storytelling, Strategy, Success
You will do things today that you hadn’t planned to do. You will react and respond to someone else’s agenda and put the things you’d prioritised on the back burner. You will find yourself entering digital rabbit holes that distract you from doing the work that matters. Maybe you’ll get a lot done, but will those things you accomplish be moving you closer to your goals?
If you’re going to build the business or create the impact you want, then you must be intentional about how you’re going to do it. You have two choices. You can wait for the next opportunity to present itself, or you can purposely plan for the progress you want to make.
There is no such thing as accidental momentum.
What’s your planned progress strategy?
Image by Dan DeAlmeida
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The Empathy Advantage
filed in Strategy
On the face of it, the bus driver is paid by the hour to get passengers safely from point A to point B. But most of the value he creates for the bus company, not to mention the city, has nothing to do with his driving ability. It’s in the empathetic work of reassuring passengers and tourists, taking care to make sure they have a pleasant journey. How he does his job changes everything about the passenger experience.
For most of us, our job description rarely encompasses the extent of the real work we do, or how we create meaning and value.
Just as there are several possible routes to a destination, there are many ways to leverage the power of empathy to differentiate a brand or business.
How you do what you do is your competitive advantage.
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Invest in Second Contact
filed in Marketing, Storytelling, Strategy
How many times have you bought something once from a business, and never returned?
How much time, energy and money did that business owner, or any company, devote to getting that first point of contact with a customer? The doughnut shop that attracts a passer-by with its signage, the hotel that pays for placement in the travel magazine, the artist who spends hours grooming her Instagram account.
Having done the hard work of attracting people, how much do we invest in ensuring we get another chance to serve that customer tomorrow?
We have come to believe that attention and awareness are the currency of success. They’re not. What matters more than getting someone’s attention is what you do to change how they feel once you’ve got it. Successful businesses are built on earning the second interaction, and the one after that.
Both the business and the customer win when we prioritise affinity over attention.
Image by Garry Knight
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Begin With Wants and Needs
All successful businesses do two things.
They fulfil the unmet needs and unspoken desires of their ideal customer.
The businesses that find it challenging to market their products and services are the ones that fail to begin with this end in mind. They start with their needs, instead of a clear insight about what the customer wants.
So the artisan lamp maker who loves working with wood fails to find enough customers to keep his dream alive, because he makes a product that not enough people want. The business coach’s pitch falls flat, or the yoga studio opens in the wrong part of town.
When we see our customers, it shows. When we understand them, they know.
Image by Michael Prewett
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What’s Your Promise To Your Customers?
filed in Marketing, Storytelling, Strategy
It’s easy to revert to long-winded descriptions about what differentiates your products and services from those of your competitors, as you market your business.
A better place to start is by clearly stating your promise to your customers.
Are you the dentist who listens or that marketing agency the cares? The cafe that sources local ingredients or the gelato maker that’s on a mission to impact employment and business practices and consumer happiness.
There are a thousand ways to stand out with a better story. And you get to pick one.
What are you promising your customers?
Image by Patricia Prudente
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When Subjectivity Wins
filed in Marketing, Storytelling, Strategy
Does Nike make the best running shoes in the world?
Does Starbucks serve the best coffee?
Does Warby Parker design the best reading glasses?
Does Dollar Shave Club sell the best razors?
Does IKEA sell the best furniture?
Objectively, the answer is no. But ‘best’ is rarely objective.
Successful brands craft and tell stories for their ideal customers—the people who are ready to hear and believe them.
The more subjective we can be in our sales and marketing, the better.
Image by Banter Snaps
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Get Specific To Get More Customers
filed in Marketing, Storytelling, Strategy
When your idea fails to resonate, it’s easy to assume that the product or service, the pitch or the pricing are flawed. Before you go back to the drawing board, you must challenge those assumptions. The first assumption to test is if you’re reaching the right people.
One of the biggest marketing challenges we face is understanding our audience. It’s hard to know where to start. Begin by describing your ideal customer, just one person your product has helped or can help.
Who is that person?
What’s her backstory?
What does she want or need?
Who will she become in the presence of your product?
If you were opening a vegan tattoo studio, you’d know exactly where to open it, what inks to stock and what story to tell, because you’d be crystal clear about the worldview of the specific customer you’re serving.
Successful ideas gain traction because they draw on the existing values and beliefs of people they’re designed to serve. The more specific you can be about who your work is for and who it’s not for, the better your chances of gaining traction with more people.
Act like a vegan tattooist. The Story Strategy Course can help.
Image by DeMorris Byrd
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Persuade On Purpose, With Purpose
filed in Marketing, Story Skills, Strategy
When you were three years old, you knew exactly what to say, and how to say it, to get what you wanted. But somewhere along the line, you became reluctant to use these skills. We all did.
Stories of con men and unscrupulous marketers, manipulating people into doing things that were not in their best interests coloured our judgement about what it meant to be persuasive. Our culture taught us that persuasion was a trick used by people with dishonourable intentions.
But manipulation isn’t a necessary by-product of persuasion. Being persuasive can be a valuable skill used to impact the people we serve. Like any tool or skill, its effect depends on how it’s used. Our intentions matter. An axe can either build something or destroy it, and persuasion can be as much a force for good, as for bad.
If we’re in the business of making things that change people’s lives for the better, we must master the art of persuasion to help people make decisions they’re glad about.
Instead of wondering how we can convince people to buy our product or support our idea, we could ask ourselves what’s at stake for them if they don’t. Then we can be more persuasive on purpose, with purpose and our heads held high.
Image by Annie Sprat