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What Do You Need More Of In Order To Succeed?

filed in Brand Story, Success

If you had to pick one thing you need more of in order to succeed what would that be? Do you really need more time or more resources? Will more attention or more influence enable you to get to where you want to go?

When we dig deeper what we find we’re lacking isn’t cash or connections, it’s the courage and commitment to finish what we started. The story we tell ourselves and the lines we draw are a choice. What are you choosing to believe and act on today?

Image by Thomas Hawk

The Work And Reward

filed in Brand Strategy, Success

The customer is not there when the flowers he ordered to be delivered on a special birthday are sent too early without his handwritten greeting—which is still paperclipped to the order book. The florist gets on with processing the rush of early morning deliveries. It’s one of those days when she’s just too busy to care about every little detail. What the customer doesn’t know won’t hurt him.

The owner is not at the Italian restaurant on Bourke Street at 6 am when the window cleaner is training his new employee in the art of washing windows. He stands back, arms folded, observing—pointing out a smudge in the top right-hand corner of the big pane of glass. The trainee rubs it away—all the while learning about the standard he must uphold when no one is watching.

It’s a privilege to witness someone taking this much pride in what he does—work that many people might regard as menial or meaningless. It’s as if the work itself is the window cleaner’s reward. This is how we behave on our best days. We don’t make the distinction between what’s seen and unseen. We forget to make the connection between the work and some future payoff—money, attention or accolades. We simply do the best work we can for its own sake—rendering the work, ourselves and the world the better for it.

Image by Davide Gabino

How Could We Have Done Better?

filed in Brand Strategy, Success

Whether things go right or wrong, we instinctively understand there’s always room for improvement. And yet, remarkably, we rarely stop to ask ourselves exactly how we could have done better. Instead, we beat ourselves up about our failures—playing the disappointment over and over in our head. Or we self-congratulate without taking the chance to build on our success.

Success and failure are opportunities for growth in equal measure. We should make the most of them. Decide what one thing you could you have done better, then go ahead and do it the next time.

Image by Hamza Butt

What’s Your Failure Strategy?

filed in Brand Strategy, Marketing, Success

Everything runs like clockwork when all staff members show up for the hectic Sunday morning shift at the cafe. Customers are greeted at the door, informed about delays and offered a drink while they wait for a table. The whole system falls apart when one team member calls in sick. Waitstaff double as greeters and coffee runners. People forget to prioritise, service is compromised, and customers get disgruntled.

Every business has a success strategy. We set targets and create plans to achieve them. We imagine how we will perform and serve customers on our best days when staff show up on time and everything is going according to plan. It’s much harder to plan for failure. We don’t devote the same time and resources to imagining our next move for those times when we have to deviate from our original plan. We’re unprepared for failure because we don’t always think about what could go wrong and what we will do when it does.

The server might crash.
The package may get lost.
The email might offend.
The salesperson could have a bad day.
The marketing campaign might not perform as you hoped.

What then?

The difference between an exceptional performer and an average one is that they prepare for their ‘off’ days. It turns out that we do our best work when we plan for failure and success in equal measure.

Image by Garry Knight

Noticed Vs. Remembered

filed in Brand Strategy, Marketing, Success

For every ten things we do today to get noticed we will do one thing worthy of being remembered. The irony, of course, is what we want deep down is to do work that’s remembered—not just noticed. We only achieve that goal by redressing this imbalance—forsaking the desire for attention today, to double down on doing something that will still matter tomorrow.

Image by Ant

Unlock the magic in your story now.

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