Everyone Speaks

If you search ‘best breakfast in Hobart’ on Trip Advisor, you’ll find a tiny, backstreet cafe in the number one spot. This cafe opens for six hours each day, only seats a dozen people and has a queue of eager diners waiting outside before it opens. It’s the kind of place the people who visit…

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Efficiency Vs. Meaning

Mike’s been driving for Uber for three years. In that time he’s done 20,000 trips while maintaining a consistent 4.94-star rating. Mike works when he wants to. He’s earning more than enough money to pay the bills, and yet he can’t help feeling there’s something missing. Mike is a phenomenally successful Uber driver by any…

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On Culture

Culture is how we act, based on what we know about who we are. It isn’t about fitting in, it’s about understanding where we belong and why. Culture is a reminder that if we believe this, then we do or don’t do, that. It’s about saying this is who we are, then living up to…

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Fabled Or Found?

Every week, my favourite bookstore restocks the shelves at the front of the store with new releases. And every time I go there, I think the same thing. What are the chances of any book—no matter how good, being found here? The truth is, the books that sell are the ones that people come into…

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Without You

If I were to ask you to explain your company’s ‘value proposition’ you’d probably hesitate. But if I asked you what your customer would miss if your work didn’t exist, you’d likely have some thoughtful answers about why she needs what you make, serve or sell. Sometimes the language and frames we use stop us…

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The Two Rules Of Good Marketing

The best marketing does two things: 1. It empowers people to make decisions now that they won’t regret later. 2. It helps people to do the things they want to do. If you’re helping the people you serve to do both of these things, you can proudly say you’re a good marketer. Image by Eric…

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Build A Trust Engine

In the golden age of the advertising businesses of all sizes relied on ads to promote and sell their products. Giant corporations reached us via TV and whole page newspaper ads. Small businesses got our attention by placing small ads in the local newspaper. In the past advertising allowed average products to gain traction. Now…

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The Opportunity Cost Of Pursuing New Opportunities

Time. We can sell it. We can buy it. But we can’t get it back. And yet when it comes to resourcing opportunities, we sometimes believe we can have it all. All we need is to be disciplined about how we spend our time. When we choose to pursue a new project or goal we’re…

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