There was a talent show on television when I was a child called, Opportunity Knocks. It wasn’t unlike some of the reality talent shows broadcast on TV today. It was lower budget and had a lot less glitz and glamour. Prospective contestants wrote to the show’s producers via snail mail pitching to audition. I doubt…

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Life, as the well-worn adage, written on many a motivational fridge magnet, reminds us, is a journey, not a destination. We know this. Yet we strive for our tipping point—that moment when the series of small steps we’ve taken towards our goal will be significant enough to cause the big breakthrough we’ve been waiting for.…

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One of my favourite TV programs, when I was young, was Columbo—which followed the sometimes scruffy, seemingly absentminded, always polite, homicide detective, who solved murder cases in Los Angeles. What struck me about Columbo was the stepwise way he made progress towards solving the case. He wasn’t necessarily looking for the big breakthrough, he was…

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The more people have to attend to, the harder it is to get their attention. Attention is a precious resource. And as with any resource, scarcity creates value. Our culture has taught us that those who can capture the most attention win—never more so than in the digital age. So, we devote a considerable amount…

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Mike’s been driving for Uber for three years. In that time he’s done 20,000 trips while maintaining a consistent 4.94-star rating. Mike works when he wants to. He’s earning more than enough money to pay the bills, and yet he can’t help feeling there’s something missing. Mike is a phenomenally successful Uber driver by any…

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When I was growing up, work was a means to an end for many of the breadwinners in our neighbourhood. Work meant food in the bellies and clothes on the backs of the people you loved. There is both dignity and joy in providing, especially when you’ve gone hungry and shoeless, as my father often…

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Joanne has no idea what the return on investment of sweeping her bakery floor is. And yet she does it first thing each morning before the first customer arrives. Harry has no way of knowing if the three hours he spends cleaning his taxi inside and out at the weekend makes a difference to passengers.…

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The two sign installers stand back to assess their work before finishing the job. But something isn’t right. A couple of the large adhesive letters they have applied to the storefront window are crooked, and one of the men calls this out. His colleague agrees. The sign is definitely looking a little wonky. But, he…

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