Tapping Into Empathy

Wherever you are right now stop what you’re doing and listen to the people and the conversations going on all around you. I’ve been working in public places a lot recently and here’s what I’ve found. Nobody is listening to anybody—not really. They’re pretending to listen while they wait for their turn to speak, but…

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The Entrepreneurial Paradox

By definition entrepreneurs undertake to build whatever they are building at considerable risk to themselves. They do what humans are not naturally evolved to do, which is break free from the pack to try something different—something that might not work and may leave them exposed and on the edge, away from the apparent safety and…

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Shortcuts And Workarounds

I found this shortcut under the soap dispenser in the ladies toilet at a local cafe and it made me smile. It also made me think about the person who put it there, someone looking for a shortcut in a moment of efficiency (or procrastination)—as we all do. What if your shortcut isn’t really a…

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Winning In The Difference Economy

I’m not sure what department stores look like on a Tuesday afternoon in your neighbourhood, but in mine they are like ghost towns. Whole floors full of stock that changes with the seasons waiting to be bought by someone (they don’t know who), who happens to stop by. We all know the stories of the…

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The Limitations Of Knowing ‘How To’

For years we’ve been rewarded for knowing the right answer. All of those gummed gold stars licked and stuck in copybooks next to neatly spaced handwriting, served their purpose. We can’t help wanting to know the answer. Knowing ‘how to’ is barely an advantage to the twenty first century business owner or entrepreneur, because there…

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5 Reasons Microsoft Failed To Compete In A Post iPhone World

Soon after Apple launched the iPhone in 2007, Microsoft’s then CEO Steve Balmer gave this short video interview. In two minutes he shed light on Microsoft’s business strategy which gives us some clues as to why Apple would dominate over the next seven years. 5 Strategic Mistakes Microsoft Made Post iPhone 1. Competing on price.…

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It’s Harder To Matter On Purpose

It’s easy to think about what it would be like to build your business around the quick win. To be the author of the book discovered by a random stranger at the airport, or the designer who gets picked by the awards committee. It’s much harder to matter on purpose, to be intentional about the…

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30 Questions Every Startup And Entrepreneur Should Answer

We’ve become really good at looking for answers. So good in fact, that we get close to asking a billion questions every day in Google search. And yet as busy business owners and idea creators, we struggle to find time to ask really important questions of ourselves. Here then, are questions worth taking the time…

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