Most Marketing

Most marketing is designed to…. Get attention in the moment. Make people choose. Create awareness among many. Persuade people to decide. Most marketing is not designed to…. Build loyalty over time. Make people care. Create affinity with a few. Help people to feel good about their decisions. What makes your marketing unlike most marketing? Image…

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Why We Have A Hard Time Communicating Value

No self-respecting (or smart) cafe owner would describe his drip-filter coffee as 85% boiling water. Instead he tells the origin story of the coffee beans and the slow pour-over brewing process that augments the flavour. The barista creates retail theatre while you wait in line. We all know that the line is also part of…

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The Most Powerful Thing You Didn’t Do Today

Have you ever been footsteps away from a window and yet found yourself opening an app or doing a Google search to check the weather, instead of simply going over to the window and opening the curtains? Me too! Why is that? We are now in the habit of outsourcing our thinking and second guessing…

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The 5 Building Blocks Of A Brand

A brand used to be an identifier, over the past seventy years it’s become so much more. Seth’s 2009 definition says it best. “A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another.” We can agree then that…

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The Generous Marketer

Implements long-term strategies, rather than relying on short-term tactics. Puts the desires of the customer before the urgency of his business goals. Knows that mattering to his customers is the key to success. Cares about affinity, more than awareness. Notices, before asking to be noticed. Listens twice as much as he talks. Does not interrupt…

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Two Kinds Of Feedback

A common way to get feedback is to describe what you’re creating in detail and then to ask a prospective customer if they would use it. This is equivalent to asking someone for an honest answer to the question, “Does my bum look big in this?” Sometimes the answers we seek out are not the…

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The Question To Ask Before Doing What You’re Planning To Do Next

Before you schedule that meeting. Before you contact that supplier. Before you attend that conference. Before you pay for that marketing. Before you hire that guy. Ask yourself this simple question: What’s the number one outcome I want to achieve by doing this? When you get clear (and honest with yourself) about the desired outcome,…

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Different Kinds Of Doing

You have probably sent a few important emails today. Maybe you blasted through a list of to-dos before morning coffee, or followed up on tasks you have outsourced? There’s no denying that ‘doing’ feels good. But there are different kinds of ‘doing’. There’s the ‘doing’ that makes us feel like we are getting somewhere and…

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The Business You Want

If I asked you to describe the business you really want you’d probably find it hard. Here’s why. We have conditioned ourselves to pay attention to popular metrics of success and we often don’t want to make the sacrifices or the compromises it takes to achieve them. It’s akin to wanting Jennifer Aniston’s body, without…

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You Are Not Apple, And That’s No Excuse

“That’s all very well, but we are not Apple,” says every CEO and entrepreneur, when a well-meaning colleague gives another Apple best practice example as a possible way forward. No, you are not Apple and you don’t have to be. There are a million ways to do meaningful work. Owning the fact that it’s possible…

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