Posts Tagged ‘value’
The Ideal Customer
The ideal customer Doesn’t worry about what the product costs. Tells her friends about your service. Gives you her undivided attention. Would never consider switching. Always listens when you talk. Doesn’t question the facts. Has an abundance of time. Believes your story. Shares your values. Never complains. Is rational. Responds. You’re never marketing to the…
Read MoreWhat’s Your Customer’s Worldview?
It was 10 am and the queue at the cafe serving coffee that’s less than 48 hours out of the roaster was ridiculously long. The line moved impossibly slowly, and yet not a single person left it to go to one of the many cafes that could serve them a forgettable drink in moments. Leaving…
Read MoreThe Most Important Lens We Have
As business owners and team leaders we view our businesses through various lenses. We have a financial lens, a success lens, a marketing lens, a service lens and on and on depending on how complex our organisation is. We measure our performance in a hundred different ways, often neglecting the most significant metric of all—customer…
Read MoreAmplify The Good
As soon as she handed the keycard for the upgraded room to the formerly disgruntled (now beaming) guest, the receptionist smiled and handed her a second card. Her eyes held those of the woman who had been complaining loudly only five minutes before. “Would you please consider giving us a review on Trip Advisor, the…
Read MoreReasons To Choose
Reasons are at the heart of all marketing. Our marketing aims to give people reasons to choose—an explanation or a nudge about why they should buy. The biggest mistake we make is failing to match our reasons with the potential customer’s motivations. Your most important job as a marketer isn’t to tell people why they…
Read MoreBetting On Maybe
There are many reasons why Melbourne has been crowned World’s Most Liveable City four years running—great coffee is just one. It’s impossible to walk a hundred metres in any direction without stumbling on a place to grab a ‘good enough’ macchiato, so there’s a lot of competition in the coffee business and no shortage of…
Read MoreTwo Ways To Market
Which marketing is more effective? “Let me tell you about our best ever chocolate cake. All of the ingredients are sourced locally. The butter is hand churned from the milk of Brown Swiss cows and the eggs were freshly laid this morning. We use fair trade organic cacao and the finest quality Belgian dark chocolate.…
Read MoreQuestioning The Questions—The Truth About Your Data
You’ve probably been on one of those calls to a service provider where having pressed, one, then two, then one again and being on hold for fifteen minutes you finally get to speak to a human being. Sadly, the undervalued team member at the call centre is charged with doing his best to troubleshoot his…
Read MoreThe Secrets To Consistent Marketing
Consistent marketing… Demonstrates a clear understanding about who the product (and thus the marketing) is for. Focuses on the change being created for the customer rather than on what is being sold. Aligns with and reinforces the company’s purpose beyond a single bottom line. Communicates love for and to the customer. Doesn’t feel like marketing.…
Read MoreYour Best Offer Advantage
While working on my next book I was considering commissioning some independent research. Following a Skype conversation with a representative from a global research firm, where the investment seemed way outside my budget I received “some great news for in the form of a quote!” The consultant had spoken to a colleague and had called…
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