The Downside Of Competing For Customers

The boardroom was ready. We each had a bottle of French sparkling water, a notebook and pen next to our seat. Delicious herbal tea and snacks were served on our arrival. We were meeting to discuss how best to tell a story that resonated with the client’s customers before the launch of a new marketing…

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The Hallmarks Of Good Marketing

A real estate agent can generate more interest in a property by listing it well below the expected selling price. Underquoting is sometimes used as a marketing tactic to create a heightened sense of urgency in prospective buyers who don’t want to miss out. When the property sells for 30% above the quoted price range,…

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In Praise Of Intangibles

Think about all the things you didn’t charge your customers for today, those things that don’t appear as line items in your budget. The care with which you choose ingredients. The way you treat your employees. The time you spend listening to a prospective customer’s problems, so you can excel at anticipating your future customer’s…

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Start Setting Your Brand Storytelling Goals

We expect brand storytelling to do a lot of heavy lifting for our business. We want our story to engage prospective customers and communicate the value we create. We rely on storytelling to create a sense of belonging and encourage people to believe in our brand. Ultimately we expect that our story will convince and…

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The Difference Between A Weak Brand And A Strong Brand

The biggest mistake a brand can make is to try being all things to everyone. Weak brands settle for doing what’s easy or obvious. They appeal to the market of everyone, avoid the edges and thus become interchangeable with their competitors. Strong brands know they are this and not that. They intentionally aspire to be something…

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Create The Future You Want To See

The best investment I ever made in myself and my business was buying a copy of Seth Godin’s book, Purple Cow. Seth taught me that remarkability was a choice. Just as business owners don’t work just to pay the bills, writers don’t write just so they can eat. They write to create the change they…

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The Best Of Us

Our youngest son got his first paying job at a fast food restaurant this summer. He’d walked up and down the street handing out resumes for days and got a single call back. He was interviewed over the phone and invited in for trial one evening. He got the gig. Twenty dollars an hour and…

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How To Craft A Powerful Message

The acceptance speeches are the highlight of every Oscars ceremony. I’m a sucker for them. It’s fascinating to see how the best communicators in the world share their personal message in a just minute or two. This year, actress Frances McDormand stole the show. This wasn’t an accident. Frances knew how she should craft her…

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Make Fewer Promises

It’s a Saturday night. Jeff, the on-call Planning Enforcement Officer for the local council, is just about to sit down to a takeaway meal and a movie with his wife when his phone rings. Residents close to a new nightclub want him to come and assess the noise levels at the venue. Even before the…

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Choosing To Be Better

Every business begins with a choice to be better. Not necessarily to be better than the competition, but to be a better option for the people it hopes to serve. As we become mired in the day-to-day work of business building, we can lose sight of our original intention. Nike’s Bill Bowerman chose to be…

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