Posts Tagged ‘customer engagement’
Redefining What It Means To ‘Go Viral’
Your idea is not a virus and here’s why. A virus doesn’t care who it infects. Everyone is a target. A virus’s only reason to be a virus is to survive. You actually care about the people who use your products, read your book, or sign up for your service. You are not in the…
Read MoreBlonde Or Brunette?
Still or sparkling? Red or white? Stuffed crust or deep pan? These questions might give people a reason to choose in the moment, but they are not the foundation of a lasting relationship. You don’t win in the long run by simply being one of the alternatives. You win by being ‘the one’. What will…
Read MoreThe Number One Way To Create Value In Any Marketplace
In an era when we can push a button on our phones to summon a driver, why is shopping for a television still a nightmare? I doubt that there is a single person in the history of the universe who has enjoyed shopping for a TV. That row upon row of yellow stickered, feature described…
Read MoreTwo Golden Rules For Choosing Clients
I have a couple of simple rules that I live by when making the decision about which clients to work with. First—if I’m not jumping out of my skin to work with someone and excited by the difference (big or small) their business creates then we’re probably not a good fit. You have to care…
Read MoreHow Apple Succeeded, While Others Failed
When Apple designed their first store, they made sure that over half of it was dedicated to what they called, ‘solutions’. The store wasn’t stacked ceiling to floor with inventory, instead it was a wall-to-wall space of discovery. While most retailers were showing people what they had in stock, Apple was showing people what their…
Read MoreWhy We Advertise
Ad spending is set to increase this year. And yet, some of the smartest and fastest growing companies on the planet elect to grow their businesses through word of mouth, by delighting their customers. So, why do we still buy banner ads? Is it because……? 1. Our products and services don’t create difference for our…
Read MoreWhy Attention Is No Longer Our Scarcest Resource
If you want to capture someone’s attention you’ve got about ten seconds to convince them that you are the one. Attention spans are shrinking. People have so many demands, diversions and distractions right there in their pockets every minute of every day that it’s getting harder and harder to hold them. This is the reason…
Read MoreIs Getting More Blog Traffic Really Your Goal?
As traditional marketing (read advertising) becomes less and less effective businesses are turning to content marketing. The metric of many content marketers, as it was of advertisers is still more. How can I get more traffic to my blog? How can we turn our unique visitors into pageviews? How can we get more Facebook likes,…
Read MoreHope Is Not A Marketing Strategy
There’s a tiny market in Potts Point every Sunday. Each week the stallholders show up and hope. They hope that someone who might be their customer will show up too. The stallholders sell things that a passer-by might want, usually things that they could get somewhere else if they weren’t going to buy it on…
Read MoreYour Customers Don’t Shop To Shop…..
…..they shop to dream. They don’t want stuff. They want to imagine a better version of themselves. What dream are you selling? Image by Maple’s Mamma.
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