Posts Tagged ‘brand framing’
The Thing About That List You’re Making
Take a look at the Top 20 Book Lists of All Time on Amazon. This is what most people bought and reviewed—the books that succeeded wildly, beyond expectations. Could anyone have predicted that these would be the books that the majority embraced? Can anyone explain why? Despite their outstanding success you probably haven’t read or…
Read MoreA Reputation That Precedes You
It’s 5pm, still thirty minutes to go before Mr Wong opens its doors for dinner. The line snakes down the street and around the corner. A few people have bookings for tables of six or more, but not many, most are walk-ins who know that if you’re not dining with a bigger group and have…
Read MoreThe Three Marketing Superpowers—Judgement, Empathy And Timing
Just two days before Christmas while every other retailer was happily dealing with long lines, the outdoor clothing and travel equipment store was empty. Not a customer in sight. They should have been doing a brisk trade in torches, camping accessories and stocking fillers, yet the assistants had plenty of time to finesse the ‘Boxing…
Read MoreWhen The Marketing Works
We spend so much of our time in ‘push mode’ that we can forget to celebrate what went well or to evaluate why. When you make the sale it’s natural to begin working out how to make the next one. We make the next one by working out why we made the first. It’s important…
Read MoreWhat To Question
The comedian doesn’t think about how he to be funnier, he tries to understand what makes people laugh and why. The shoe designer doesn’t simply consider what will look good, she obsesses over what will make a woman feel good. The architect doesn’t just consider the orientation of the building, he cares about how people…
Read MoreThe Value Of Unknowns
Will the new product launch be successful? Is this really what customers want? Will the digital marketing initiative drive enough sales? Is this the right person to hire? Will the redesign improve engagement? Is the timing perfect? The truth is that we can’t know for sure. That doesn’t stop us trying to act as if…
Read MoreDesign For The Outcome You Want
Susan is the VP of Sales at a large company. She’s more than a little frustrated that her sales team keep selling legacy products to customers and don’t make the effort to introduce new product lines to them instead. Of course it’s easier for the sales guy to earn his bonus by filling repeat orders…
Read MoreWhat’s The End Game?
Before you pivot. Before you expand. Before you take on extra staff. Before you act on conventional wisdom. Before you panic about the numbers. Before you say ‘yes’ to something when you really mean ‘no’. Before you become someone you don’t recognise. Ask yourself, What was my original intention for this business? Now write those…
Read MoreThe Long Way Round
In most situations if there’s a shortcut we’re tempted to take it. It’s human nature to conserve energy and take the most efficient route from point A to point B. This makes the business of selling hard, because we are naturally impatient to see signs of success and to avoid nagging doubts about the fear…
Read MoreGood To Do Vs. Right To Do
The brand new billboard spanned the four lanes of the freeway that led to the airport. The location was obviously a strategic move, given that the company being advertised was in the travel business. The gorgeous image of a lone traveller in the wilderness had likely been painstakingly chosen by the marketing department in consultation…
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