Keeping Your Promises

Communicating inbox to inbox, no longer being eye to eye, makes it easier to say no. The flip side is it also makes it easier to say yes. Interacting online makes giving your word and then breaking it in just a few hundred characters a lot less complicated. Excuses trip more easily off the keyboard,…

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Most People

Most people believe that the day starts at nine and ends at five. That you need the permission of others to start. Most people believe that rules are made by others. That their horizon is a definite line. Most people believe that work must be difficult. That life begins in the two weeks when they…

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The Comparison Trap

At the gym I can’t take my eyes off the tall, svelte, Scandinavian goddess who is sweating elegantly, on the cross trainer just in front. When I’m attempting a less than elegant blossoming lotus, I long for the balance and flexibility of the raven-haired beauty on the yoga mat alongside. With regular practice I know…

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It’s All Been Done Before

This is what I call ‘the pioneer’s lament’. It’s been my personal lament many a day. It goes something like this… You have a great idea. It could be for a product, service, a book, blog post, or a new kind of dog food. You start planning, taking notes, visualising the impact of said thing…

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The Secret To Creating Products People Buy

The secret to the success of Facebook, Pampers, Innocent drinks, Instagram, Basecamp, Little Miss Match, Marie Forleo.com and on and on, comes down to one thing. The ability to stand in the customer’s shoes and see the world from where they are at. Have you questioned what you client’s worldview is lately? What’s important to…

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The Apple Store, Belonging And Love

What’s the one thing you never find at an Apple Store? That thing you probably found in your hotel room when you checked in. The poorly expressed intention to customers, that guarantees they will never come back. Oh, and it’s most likely laminated and taped up in several places. Ah yes….. a list of rules.…

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You Are Whoever You Believe You Are

While working with people on crafting stories about their brands, businesses, products and services I’ve stumbled across this under-acknowledged fact. Yes it is a fact, with a capital ‘F’ not simply a theory. You are whoever you believe you are Some of the most important stories you tell are the ones you tell yourself. The…

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21 Ways To Nurture Your Ideas

Your mountain is waiting. So… Get on your way. ~ Dr Suess 1. Create an idea saving system. Find tools that work for you, Moleskine or Evernote anyone? 2. Be ready to capture ideas anywhere. J.K. Rowling tells the story of how Harry Potter “fell into her head” on a train journey. 3. Step away…

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What Does Success Look Like?

Is it starting or finishing? Getting there in a hurry? Or stopping to take in the view on the way? Is success the elimination of failure or growing with every experience? Big deals? Or a series of tiny impacts? Is success really a destination or more of a journey? One big blinding flash of brilliance?…

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Knowing For Sure

What you often want is a guarantee. The sure fire thing. The one that cannot fail. You will ask, how will I know for sure? What’s definitely going to stick? You will question if you are putting the cart before the horse, then try to work out how ‘most people in your shoes’, put horses…

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