Posts Tagged ‘sales’
A Simple Truth About Business Growth
We’ve all seen what happens when a business is poorly scaled. The cult restaurant adds more tables and loses its magic. The software is ruined when too many features are added. The bespoke tourist attraction becomes tacky. Growth doesn’t come from looking for more opportunities to expand, it’s a result of finding better ways to…
Read MoreWhy Meaning Is A Competitive Advantage
The day after she turned fourteen, my mum (number ten in a family of eleven), woke early to catch the bus that would take her to work at her first full-time job in a sweet factory. I don’t remember her telling me about how she got the job. It’s likely it happened through word of…
Read MoreDifference By Design
Yesterday I was registering a domain name online when I noticed the company had tweaked the user interface from cart to checkout. Now when you confirm the purchase, the default option is to register for three years, instead of one. The steps to reverse this are not obvious or easy—which I guess means sales are…
Read MoreThe Simple (Not Easy) Strategy For Business Growth
When we think about business development opportunities, we mostly begin by knowing exactly where we are today and what goals we want to reach next. From there we set out to widen our net and acquire more customers or users for our existing products and services. Our growth strategy starts with the need to expand…
Read MoreWhy You Need To Build A Story-Driven Business
What drives our desire to get better at telling the story of our products, services and companies? We’re used to thinking of story as a way to create and communicate value. We know the running shoe with a tick on the side is more valuable than the one without because of the expectations and meaning…
Read MoreYou WILL Have Unhappy Customers
Unhappy customers are a bit of an Achilles heel of the committed entrepreneur, business owner or leader. When you’re working hard to build a business and do meaningful work the last thing you want to hear is that you haven’t met the mark. You can find thousands of practical, stay calm, listen, sympathise, don’t take…
Read MoreWhy You Need An If-Then Storytelling Strategy
It was a slow Thursday evening at the iconic sportswear store. There were more sales assistants than customers silently wandering through the displays across polished black tiles. Alan decided to approach a customer who had just picked up a premium shoe, turning it over to check out the price. ‘Can I help you?’ he said.…
Read MoreMore Powerful Than Tactics
Marketing tactics change weekly. It’s not hard to get thrown off course by the sense you’re being left behind. What should you devote your energy and resources to next? Which new social media platform is worth investigating and why? Is it worth attending networking events? What will your return on investment be? The new tools…
Read MoreThe Shortcut To The Sale
Yesterday I watched a woman squirm as she was being upsold two post-treatment skincare products priced at $300 by her beauty therapist. Think about the context here. She’d just spent an hour with the therapist, giving her permission to ask questions others can’t ask and allowing her to touch parts of her others never see.…
Read MoreThe Best Kind Of Self-Promotion
A new group fitness instructor arrives to teach a class at the gym. He’s an unknown quantity, but a few people give him a shot. Within a month his class is either packed or half-empty. The instructor who is struggling to get the numbers announces details of his upcoming classes at the end of each…
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