Perfect

When a Ryanair flight touches down on time a fanfare sounds over the public address system to celebrate the fact. Flights that arrive on time might be cause for celebration for the airline, but that’s no longer enough to delight most passengers. Just twenty years ago when you made an expensive long distance phone call…

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Different, Because

We are different because ———————. We are the only one that does ———————. How are you different and why does that matter to your customers? Image by Evive.

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There’s Only One Way To Get A Different Outcome

We should have known as soon as we walked in. The place was empty, not a soul in sight apart from two lone waiters who pounced. Every other breakfast place in the city was teeming with life and overflowing with plates of over easy eggs. This place was dead. We stayed because we didn’t have…

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More Than Words

The school public speaking competition was in full swing. One after another the young and accomplished speakers stepped up to the lectern. Their opinions, convincing arguments and confidence just blew us away. The evening was drawing to a close and the audience began to fidget as the second last speaker took the stage. Before he…

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What Your Clients Need Now

They need you to ask the right questions, not to have all the answers. They need your generosity, not jargon. They need the truth. They need what works for them, not what makes you look good. They need faith in you and your intention. They need to be empowered more than they need to be…

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Who Is It For?

They’ve put a beautiful Christmas tree in the foyer of our local leisure centre. It stands almost three metres tall, complete with the usual baubles and wrapped presents underneath. The tree would be perfect if it wasn’t for the temporary barrier that surrounds it on four sides, (you know the kind, the type with the…

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Crafting Your Intention

I met a really passionate financial planner recently who was a bit stuck about how to craft a 30 second pitch to deliver to the people he met at networking events. The problem was that while he was agonising over finding the right words he lost the ability to communicate his intention. If you have…

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The Hard Part

The hard part of becoming a personal trainer isn’t learning which muscle does what. There are plenty of study guides and anatomy books to help an aspiring trainer to get a Certificate IV in Fitness. No, the hard part is the art of telling a story that people you hope will sign up for your…

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6 Questions Every Startup Should Ask

1. What problem are we solving? 2. What need are we fulfilling? 3. Who are we solving the problem for? 4. How are we least like the competition? 5. How do we tell that story? 6. Why this, why us and why now? What questions have you asked yourself? Image by dasmart.

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What The Cold Caller Forgot

He forgot to think about you and not just him. He forgot you were busy. He forgot to work hard to add value and build an asset over time. He forgot to give before trying to take. He forgot that you don’t care about his emergency. He forgot that he can’t buy your permission. He…

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