Price Is A Story We Tell Ourselves

I’m worth it. It might be gone tomorrow. You could make it at home for half that. This is a one off. People pay for intangible value all the time. Consider Uber, “the app that connects you with a driver at the tap of a button” on your smartphone. If you simply need to get…

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Seth Godin Is Coming To Australia

Seth’s never made it to Australia before, but he’s finally coming next year. Yes, those were cartwheels you imagined! Anyone who has been following Seth’s work for a while knows that this is a big deal. I’ve got no idea if he’ll make it back ever again, but I’m thrilled that he’s coming this time.…

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Why Is The Next Time Never Like The First Time?

Twelve years ago we took our boys on a family holiday to Tuscany. We spent a whole magical day just wandering the beautiful walled city of Lucca. It was there that we had our first taste of real Italian gelato. It turns out that Lucca is the perfect place for circling back on yourself, which…

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What Customers Believe Is Your Competitive Advantage

Ask any business owner about how they stand apart from the competition and they’ll probably begin with the tangible, the things they can easily explain. “We offer a more competitive interest rate.” “Our products have more features. “We have better distribution.” In 2008 Windows accounted for 84% of personal computing devices shipped. Today that number…

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What If Your Customers Could Talk?

When was that last time you couldn’t wait to click on a banner ad? Marketers will spend $500 billion on advertising this year. Someone clearly believes advertising is working, even if it’s not. We still think that marketing is how we talk to people about ourselves. Marketing is giving people something to talk about. Image…

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How To Write A Mission Statement

By definition a mission statement is the official line on the aims and objectives of your organisation. Academic papers have been written about how mission statements must be cogent (possibly one of the ugliest words in the history of the English language in my opinion). Your mission statement should describe your key market and your…

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What Are You Promising?

I loved Ryan’s corner shop when I was a little girl. The smells of freshly delivered bread mingled with newsprint from the Evening Herald. It was a relief that Mr Ryan knew exactly what kind of ham your mother would want, without you having to explain in detail the part about making sure it was…

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The 11 Whys Of Product Development

In my work with companies, entrepreneurs and businesses of all stripes, here’s what I’ve found. We mostly get stuck not because we don’t know the right answer, but because we haven’t begun to ask the right questions. Here’s a handy list of questions to ask before you bring your product, service or idea to market.…

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