Posts Tagged ‘intangible value’
Don’t Be Afraid To Start Small
On a rainy Monday early in December 1955, 40,000 African-Americans boycotted the public bus services in the town of Montgomery to protest the arrest of 42-year-old Rosa Parks who refused to give up her seat to a white passenger. Their boycott lasted 381 days until the city repealed its law requiring segregation on public buses.…
Read MoreWhy The Realistic Marketer Wins
Marketing shoulders heavy burden in any business regardless of size. We expect our marketing efforts to make more customers aware of our brand and to grab their attention. Not only that, we want our marketing to create trust, differentiate our products, communicate value and change people’s minds. Marketing must also convince strangers to choose us…
Read MoreWhat Are Your Customers Looking For?
We are sometimes in the dark about what our customers want, so we make assumptions or ask them in the hope of happening upon the truth. There is a third way to get closer to our customers—one we regularly overlook. People’s actions and reactions can reveal more about their internal dialogue than their words. When…
Read MoreThe Listening Marketer
When I was young, Maeve Binchy was one of my favourite writers. She had this knack of creating characters who came alive. You somehow felt the people who owned the shops and arrived late for mass were real, and you knew them. I learned later from listening to interviews with Binchy that they were—at least…
Read MoreThe Power Of The Constant In A Changing World
In a commercial world, we’re always trying to predict and keep pace with the future. A bit like a toddler failing to outrun his shadow. It’s a race none of us will ever quite know enough to win. Because we’re focused on the future, naturally we worry about change and disruption, often overlooking what’s constant.…
Read MoreWhat Makes Or Breaks A Business?
When we think about business successes or failures we focus on the highs and lows—the news-worthy triumphs or missteps. These are the moments in which we believe businesses are made or broken. Our theory couldn’t be further from the truth. Businesses succeed or fail on an ordinary Friday afternoon when a difficult customer calls just…
Read MoreThe Brand Awareness Checklist
In a competitive, commercial environment the logic is the more people who know about your business the more successful it will be. So we prioritise making more people aware. But if ‘awareness’ is your problem then asking how to get more of it is the wrong question to begin with. The better place to start…
Read MoreAre You Pressing The Right Buttons?
The guy who knocks on the door at 5 pm is armed with an iPad, a sales pitch and an assumption. He denies he’s trying to sell something. ‘It’s not a sale—it’s a reduction.’ He asks if I’ve looked at the back of my power bills lately. Tells me the prices have risen and he’s…
Read MoreThe Value Of Fixing The Root Of The Problem
The first step to fixing any problem is to acknowledge there is one. If you find yourself starting every email with ‘sorry’, question why you’re constantly doing that. If the software doesn’t work the first time, every time, dig deeper before you need to use it again. If your projects always run over budget look…
Read MoreTwo Essential Characteristics Of Story-Driven Brands
You’ve probably had a disappointing experience with a brand or business. Maybe you couldn’t put your finger on what was wrong or why? Customer dissatisfaction is a result of a gap between promises and actions. Filthy bathrooms at the restaurant with the elaborately embossed menu. The snappy flight attendant who wears a painted on smile.…
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