Yesterday I got chatting to Sarah in the street about the sofa she didn’t buy. Sarah, who has three daughters under the age of seven had been looking for the perfect sofa for ages. When she finally found the perfect one she put down a deposit on it and waited for it to arrive a…

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Today you will repeatedly engage in the process of persuasion. You will try to engage with someone in a way that convinces them to change their opinions, choices or actions—their mind or their behaviour. You will aim to persuade them that you or your product are the obvious choice. We tend to think that persuasion…

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How much is nail polish removal worth? It all depends on the circumstances in which it’s executed. Use a tissue and liquid remover at home and we’re talking a cent or two. Individually wrapped polish removal wipes for use on the go, cost as much as $1 each and a trip to the nail salon…

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Six years. That’s how long it took IKEA to research the South Korean culture before they were ready to open the first store there. Six years of understanding what they didn’t know about the story Korean customers lived and wanted to believe—so that they could tell a story that resonated. The goal wasn’t to reinvent…

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My new book is here. You can buy it now on Amazon in paperback and in Kindle. I’ve wanted to find a way to juxtapose the concepts of marketing and love in a book for a long time. I like to think that even if you never opened the book, just owning it—seeing it on…

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