What Don’t You Do?

It’s easy to rattle off the features of your product or benefits of your service. Which means it’s not hard for the competition to do that too. Far more difficult to stand for something and be willing to stand out because of what you don’t do. It turns out that time and again telling the…

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What Your Clients Need Now

They need you to ask the right questions, not to have all the answers. They need your generosity, not jargon. They need the truth. They need what works for them, not what makes you look good. They need faith in you and your intention. They need to be empowered more than they need to be…

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Petrol Station Flowers

‘Petrol station flowers’ never quite hit the mark. It’s obvious to both the giver and the receiver that they were unplanned….an afterthought. That the giving of them lacked the thing that’s more important than the blooms themselves. The intention. We care about the intention as much as the gift, often more. Your intention matters in…

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Be That

If you say you’re the biggest, fastest, strongest, cheapest, —————est, then be the biggest, fastest, strongest, cheapest, —————est . If you say you’re the best then be that. And the flipside? If you say it, then you set the intention of being it. Which means you have an obligation to go make it happen. Image…

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Work For Money, Design For Love

My friend David Airey has drawn on his personal experience of building a successful freelance design business. He’s also gathered the business insights of leading designers and creatives and shared it all in his new book. Work For Money, Design For Love. Why I love this book… well the title has a special place in…

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Crafting Your Intention

I met a really passionate financial planner recently who was a bit stuck about how to craft a 30 second pitch to deliver to the people he met at networking events. The problem was that while he was agonising over finding the right words he lost the ability to communicate his intention. If you have…

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People Don’t Buy What You Do

Michael and Phil Farrell knew how to sell steak. They didn’t do it by having an abundance of tasty cuts in their shop window to tempt strangers or passers by who might fancy a t-bone for dinner that evening. No, they did it by knowing the name of every single customer who walked through their…

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A Better Way To Say It

There’s a little funeral chapel a few kilometres from where I live. A place that’s a far cry from the draughty stone churches I remember from my childhood in Dublin. A beautiful warm room with skylights that allow the sunshine in. It’s surrounded by bush and a cemetery where kangaroos roam and eat the flowers…

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No Strings

Alexx saw the sign outside the local gym and decided that there was no excuse. It was just a hundred metres from her front door and was advertising a six week membership for just $99. An opportunity not to be missed. As she signed up Alexx tried to overlook the quiet desperation of the owner.…

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