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Success Is How Your Customers Feel

You’ve just had a great launch. You made your monthly sales targets. Your stock sold out in one day. There are a hundred and one reasons to celebrate, and one thing to remember.

Success is not just a data point that you hit on the sales chart, or a dollar figure that makes your accountant happy.
Success is how your customers feel.

How are you measuring that?

Image by Ed Yourdon.

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