Every business has metrics for a job well done. We know when our sales are up and complaints are down. We can measure our organisation’s performance and success in a myriad of ways.

For many businesses, success is measured in efficiencies and financial targets. Others choose to pay attention to customer’s success stories. The old axiom that ‘what’s measured improves’ holds true. When we clearly define the path we want to take we have a better chance of following it.

Three Success Assessment Questions For You

What do our customers expect from us?
How can we help our customers to reach their goals?
How exactly will we know when we’ve succeeded?

Your customer’s success story is your story too.

Image by Brandon Binkwilder Santana.