Skip to content

Unlock the Magic in Your Story Now

Get the Free 20 questions to Ask Before Launching Your Idea workbook when you sign up for updates.

Get the Free 20 questions to Ask Before Launching Your Idea workbook when you sign up for updates.

The Unexpected


Think about an instance of great service you experienced in the past week. I can guarantee what made it special was how it was delivered, not what was delivered.

Contrary to what we often believe, people want more than what was expected.

We consistently underrate, undervalue, and underutilise our humanity.

And we always have the opportunity to do the unexpected.

Image by Kate Townsend

gift icon
Share this article

Send this to a friend