Posts Tagged ‘mission’
Perfect
When a Ryanair flight touches down on time a fanfare sounds over the public address system to celebrate the fact. Flights that arrive on time might be cause for celebration for the airline, but that’s no longer enough to delight most passengers. Just twenty years ago when you made an expensive long distance phone call…
Read MoreHow To Get The Customers You Deserve
You’ve heard a version of this story before. It goes something like this. The customer leaves the restaurant a little disgruntled after a Friday evening dinner. The service had been particularly slow, his table had waited an hour for their meal and the waitstaff hadn’t nipped his complaint in the bud. His next move is…
Read MoreCould Your Customers Find You Blindfolded?
When I first watched the video below about Silver Moon Bakery I shed a tear. I love the line where (spoiler alert) Judith the owner says; “You have to love what you do, or at least enjoy it. Unless you have no choice in life and you have to do this because it’s the only…
Read MoreSomething To Lose
The solitary guy who sets up shop in his garage or carves out a space at the local cafe to use as an office has nothing to lose. He can tell his friends that he’s following his passion, that it might not work but he’s giving it a go anyway. Not so easy to be…
Read MoreLoved
I finally fell out of love with my favourite little cafe. 18 months ago I went there almost every day, not just for the coffee but because of how it made me feel to be there in amongst the noise, the life and the friendly faces with the smell of the ocean wafting through the…
Read MoreBuy Versus Buy Into
Don’t be the brand that people buy. Be the one they ‘buy into’. Image by Peter Morgan.
Read MoreWhat’s Your Sentence?
Tomorrow you might consider making a list of resolutions. You might even set goals for the coming year. Before you do watch this short video from Daniel Pink and then go craft a sentence that will be your guidepost for everything you plan to do. The best bit is that you get to choose. If…
Read MoreWhat Your Clients Need Now
They need you to ask the right questions, not to have all the answers. They need your generosity, not jargon. They need the truth. They need what works for them, not what makes you look good. They need faith in you and your intention. They need to be empowered more than they need to be…
Read MoreThe Hard Part
The hard part of becoming a personal trainer isn’t learning which muscle does what. There are plenty of study guides and anatomy books to help an aspiring trainer to get a Certificate IV in Fitness. No, the hard part is the art of telling a story that people you hope will sign up for your…
Read MoreThe Elephant In The Room
John (not his real name) was discussing the features and benefits of a new product he’s bringing to market with me yesterday. He had a niggle, a way which his product worked that other products in the same category didn’t. An elephant in the room. He wondered if this might be a problem. What if…
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