Before any business is done you and your potential customer each have a story playing in your head. There is the worldview you each have before the transaction takes place and the outcome you hope will eventuate afterwards. The outcome that you want and the one that the customer is hoping for may be two…

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For many business owners marketing begins with tactics. Someone suggests that printing flyers or making a ‘viral’ video to get the word out is a good idea. Even if the tactic works this time round it doesn’t mean you’ve got a sustainable strategy for connecting with your audience or building your brand. Think of marketing…

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