7 Marketing Strategies That Work Better Than Advertising

Marketing used to mean advertising. If you wanted to sell something awareness on a mass scale was the shortcut. Remarkability or transparency didn’t have to be baked into your product. But we’ve come a long way from the days of Mad Men and the blurred line between getting noticed and being believed. Today anyone can….…

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The Secret Of Disruptive Innovations

When the online eyewear retailer Warby Parker began selling boutique-quality glasses at a $95 price point they weren’t just trying to undercut the bigger players in the industry. Of course they did that and more, growing the company by 500% in just a year and mostly by word of mouth. The average customer who needs…

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If You Don’t Like The Story Tell A Different One

The manager at Muffin Break is frustrated. Yet again she’s discovered a customer from the jam-packed sushi bar opposite sitting at one of her tables eating lunch. Of course she wastes no time asking the sushi-eater to leave. I wonder what would happen if instead of angrily telling people to move on, she offered to…

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Credentials And The Fraud Police

If I had a dollar for every person I know who is making a difference doing something they care about yet feels insecure about their right to be doing it, I would be funding a very nice round the world trip. There’s the interior decorator who longed to be a stylist but doubted that she…

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The Death Of Retail. The Symptom Is Not The Problem

Georgina owns and operates a speciality gluten free food store in Brisbane and like many retailers she’s experiencing a problem. Increasingly people are coming to browse but not to buy. The perception is that if I can get it cheaper or faster online why would I make the trip to your store? So Georgina has…

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Tell The Story You Want To Tell

You are not the first person (or the last) to admit that you’ve ended up doing the wrong thing. For the wrong people. For the wrong reasons. Something that didn’t bring you the joy you thought it would. If you’ve ever wound up at the end of a path that you have chosen and wondered…

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Three True Stories

To all of Arthur’s family, We were so sorry that everything ended up so badly for you all last week. It is so difficult when owners are prepared to do anything to cure their pet’s problem and it’s still not possible. Thank you for allowing us to try. He was part of your lives for…

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Why Is Giving Easier Than Taking?

From my first day at school (the day after I turned four,I don’t think my mother could wait a minute longer), we were taught that giving was a great thing. It was a convent school and every day Sister Collette would come around with a box and collect our pennies for babies in Africa. They…

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