Posts Tagged ‘brand values’
Well-Designed Moments Build Brands
That moment when the airline tells you that lost luggage is just a fact of life, or the sales assistant can’t exchange a faulty shirt on the spot because of company policy is a crack in the foundation of the brand. In that moment you begin to disconnect and feel like you don’t belong. Every…
Read MoreReframing How You Think About Customers
How many business books have you read where you are urged to think about how to capture the attention of your ‘prospects’? Quite a few I reckon, I’ve read them too, and something about the use of that word in particular always makes me squirm. A ‘prospect’ by definition is either a potential source of…
Read MoreWhy You Need To Change How You Think About Success
From the outside looking in success looks so easy. Successful people make it all look a bit like falling off a log. It’s easy to think that success happens in the moment, or is catalysed by one major event. Like being stranded while travelling, deciding to charter a flight and then selling tickets to other…
Read MoreWhat’s The Purpose Of A Brand Story?
If you’ve got a great product or a killer service why do you need a brand story? You only have to look as far as your local cafe or boutique fashion labels to see that all brands are not created equal, and what usually separates the successes from the failures is a good story. The…
Read MoreThe World Is Calling You. Be Ready
Turn Up The Volume On Your Mission
Whatever your idea, whatever you market, sell or promote, whether it’s a cause, art, products or services, the way you differentiate from your competitors is by turning up the volume on your mission. Products can be similar, but missions are unique You don’t want people to buy your stuff, you want to matter to them.…
Read MoreThe Only Reason You’re In Business
When you don’t answer the phone after the third ring. When the wait staff you hired forget to look people in the eye. When you make it easy for people to sign up and say yes, but penalise them for changing their minds, you are forgetting the only reason your business exists and why it…
Read MoreThe Purpose Of Branding
If a brand is more than just a logo, a tagline and the colour of the packaging, then what is branding? Branding is simply turning up the volume on your mission Branding is not something that’s arranged on the surface, like a stiffly coiffed hairstyle on a fashion model. It takes place from the inside…
Read MoreWhy You Need A Mission More Than A Website
Nine times out of ten when I consult with clients they are impatient to get to work on the tactical side of spreading their idea. They wonder about what website and social media platforms to use. They worry about design elements and website functionality. Maybe you do too? Of course you want to get your…
Read MoreWhat If You’re Not Selling To Joe?
In a Googleised world it’s now possible to get a logo designed within a few short days for just $40. I know because my friends at the design agency Mat Dolphin wrote a post about it for Creative Review, The £25 Logo. What’s a designer, a freelancer or a creative entrepreneur to do? You’re not…
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