Unlock the Magic in Your Story Now
Get the Free 20 questions to Ask Before Launching Your Idea workbook when you sign up for occasional updates.
Why How Matters
How you design the product changes how it feels to use it.
How you train your staff changes how the customer is treated.
How you answer an email changes how the recipient responds.
How much of yourself you bring to work changes how you perform.
In a world where more people understand the impact of how they do things everything changes.
Image by Benedicto de Jesus.