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Disappointment And Delight


One day you will disappoint a customer.

You will let her down by failing to do the thing you promised.

She will leave that day feeling like she got less than she paid for.

But more than that, she will stop trusting that you will keep your word next time around.

Things don’t always go to plan. Mistakes happen.

That’s why it’s important to allow for them.

You are human. You won’t always get it right.

But you can find an opportunity to delight, especially when you disappoint.

A mistake doesn’t always have to end in disappointment.

Image by Brian J. Beggerly

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