Soft Metrics

Hard data alone paint a two-dimensional picture of success. There’s nothing to stop us prioritising things we care about that can’t be reliably measured.

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How Obstacles Create Value

The better we understand the obstacle, the better we get at solving the problem. And the better we can describe the obstacle, the better we become at selling the solution.

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Planned Progress

If you’re going to build the business you want, then you must be intentional about how you’re going to do it. There is no such thing as accidental progress.

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When Subjectivity Wins

Successful brands craft and tell stories for their ideal customers—the people who are ready to hear and believe them.The more subjective we can be in our sales and marketing, the better.

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