The 11 Whys Of Product Development

In my work with companies, entrepreneurs and businesses of all stripes, here’s what I’ve found. We mostly get stuck not because we don’t know the right answer, but because we haven’t begun to ask the right questions. Here’s a handy list of questions to ask before you bring your product, service or idea to market.…

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Your Work Is A Gift. Talking With James Victore

Your work is a gift. Doesn’t this stop you in your tracks for a second? That’s what it did to me when I saw James’s Victore’s talk on the subject (well worth bookmarking to watch later). James runs an independent design studio in Brooklyn, he is known for his original thinking and unforgettable work. James’…

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Why You’re Stuck And The Perils Of Peer Gazing

There’s so much cool stuff ‘out there’. So many great ideas already being brought to market. And plenty of people who have done the things (or similar), that you want to do. The trouble is you can’t find a way to stop marveling and being just a teeny bit overawed by them. The Internet has…

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The Future Of Storytelling And The Currency Of That Future

So there we were gathered together on an island, (the best kind of place to feel that you’re truly gathered) to talk about the future of storytelling. Some of the best and brightest in the storytelling business from Burberry CEO (soon to be heading up the retail story at Apple), Angela Ahrendts, to Robert Wong…

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What Focus Groups Can’t Tell You

Steve Jobs famously said, “It’s really hard to design products by focus groups. A lot of times, people don’t know what they want until you show it to them.” The committee might be able to tell you what they think is working, or what’s broken, but they can’t tell you how to matter. And no…

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Why People Pay And Why It Matters

The dictionary will tell you that marketing is the activity that surrounds the transfer of goods, from consumer to buyer. This, for that. But we also pay with time, attention and love. And even when we pay with money, it’s rarely a ‘this, for that’ transaction, since all value is subjective. It’s easy to fall…

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The Purpose Of Innovation In A ‘Needless’ Economy

For the most part in the West we have everything we need. Roofs over our heads, food in the fridge and a lot more besides. Even in the developing world where more people have mobile phones than have access to toilets, it seems that sometimes ‘wants’ trump real needs. So, if we have everything we…

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A Better Business In 5 Minutes And 3 Easy Steps

I promised three steps and here they are: 1. Grab a drink, a blank sheet of paper and a pen. Switch off your phone and shut your laptop. 2. Now answer this question. “What will your customer say to her friend tomorrow to recommend you, or your products and services?” Don’t respond to anyone else’s…

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