How To Be The Best In The World

LEGO® bricks are the best in the world. Competitors have tried to copy them over the years, but nothing comes close to a real LEGO® brick. So what’s the secret? To make a product that good you’ve got to continually obsess about design and production lines and quality control. But what makes LEGO® the best…

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Value Is A Story We Tell Ourselves

Value is what we believe in the moment and not simply a measure of gain, relative to units of currency. Value is a story we tell ourselves based on what we perceive and what we think is true. Our framing of the value story is the reason that passers by walked past original works of…

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What People Want Then And Now

In the 70s and 80s you didn’t download music you owned it. If you cared enough about an artist or a song you had to wait for the vinyl to be pressed. Sometimes you waited in line hoping that EMI or Sony had sent enough copies to your local store. There you met other fans,…

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Selling The Facts

Front row seats. That ring in a certain ‘blue box’. 70% dark chocolate. Business class flights. Pumpkins at Halloween. Botox. iPad mini. Frappuccino. 12 months gym membership in January. Free range chicken. The bestseller everyone is talking about. That black BMW. Vitamins. The honeymoon suite. Gluten free bread. Wrinkle cream. Overnight shipping. Black stockings. $50…

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