Brian has a tough gig. He works at a call centre for an Internet service provider. You can probably imagine what his day looks like. When we spoke I could hear background noise that sounded like hundreds of other people in a tiny space doing exactly what Brian was trying to do—close the sale. Brian…

Read More

Do you remember when President Obama came to office first time round and negotiated with the secret service to keep his BlackBerry—Bush and Clinton didn’t even use email. In 2004, three years before the launch of the first iPhone, BlackBerry, who pioneered the smartphone had a market share of 47%. Four years ago Blackberry was…

Read More