The Last Thing You Should Rely On Is Your Resume

Your resume is not so much a testament to what you’ve done, it’s a timeline of where you’ve done it. The world doesn’t need to take your resume’s word for anything, it can find out more about you in three clicks of a mouse than you can tell in twenty perfect bound pages. When I…

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Reframing How You Think About Customers

How many business books have you read where you are urged to think about how to capture the attention of your ‘prospects’? Quite a few I reckon, I’ve read them too, and something about the use of that word in particular always makes me squirm. A ‘prospect’ by definition is either a potential source of…

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Why You Need To Change How You Think About Success

From the outside looking in success looks so easy. Successful people make it all look a bit like falling off a log. It’s easy to think that success happens in the moment, or is catalysed by one major event. Like being stranded while travelling, deciding to charter a flight and then selling tickets to other…

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You’ve Got A Business Idea, Now What?

I’m sure you’ve heard the story about how Richard Branson chartered a private aircraft when his flight to Puerto Rico was cancelled, and how pitched the idea of sharing it to fellow passengers using a chalk board. Although he wasn’t planning to turn this into a long term business venture at the time, Richard still…

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The Only Reason You’re In Business

The reason you’re in business is to make peoples’ lives better. Every word you write, coffee you serve or pixel you paint is nothing without an audience to consume it, and more importantly care about it. So here’s the question you need to ask. How does what you do, make, serve or sell make life…

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What’s The Purpose Of A Brand Story?

If you’ve got a great product or a killer service why do you need a brand story? You only have to look as far as your local cafe or boutique fashion labels to see that all brands are not created equal, and what usually separates the successes from the failures is a good story. The…

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The Only Reason You’re In Business

When you don’t answer the phone after the third ring. When the wait staff you hired forget to look people in the eye. When you make it easy for people to sign up and say yes, but penalise them for changing their minds, you are forgetting the only reason your business exists and why it…

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