brand differentiation
1,053 posts
Offers Vs. Offerings
Every July, (winter here in Australia, maybe summer where you are) and six months out from Christmas the big chain stores have an all caps ‘TOY SALE’. The toys are unremarkable, and they are marketed in an unremarkable, 20% off, when they’re gone they’re gone kind of way. The lesson is don’t miss ou
Measurable Or Important
In marketing as in management what we can measure gets done. But do metrics enable us to tick the right boxes, or are we ignoring what’s really important? When I was pregnant with my second son, the local health authority set about improving patient waiting times at antenatal clinics. Performance in
The 20 Keys To A Brand Story
A brand story is more than a narrative. The story goes beyond the copy on a website, the text in a brochure, or the presentation used to pitch to investors. Your story isn’t just what you tell people. It’s what they believe about you based on the signals your brand sends. The story is a…
Why Starbucks Wins
You could have made a cup of instant coffee at home for a few cents this morning. Or you could even have splashed out on a flavoured Nespresso, brewed in your kitchen at 60 cents a shot. So why did you go to Starbucks and pay eight times that price for a commodity? A marketer…
Return On Relevance
Have you noticed how you react lately to unsolicited email or a cold call? Our interruption tolerance threshold is decreasing at a rapid rate and businesses and advertisers know it. In Australia we even have a do not knock register. Are people demanding one where you live? The people you want to spe
Closing The Sale
It was a mid-week afternoon and the jewellery store was empty. Three assistants, and one customer shopping for a ring. A selection of diamonds was presented. The assistant talked about size and shape, colour and clarity, and a twelve week wait when she couldn’t find a ring to fit. The customer made
The Fortune Cookie Principle. The Keys To Telling Your Brand Story
I’ve been working to get my new book into your hands for the past nine months, so I’m thrilled to let you know that The Fortune Cookie Principle: The 20 Keys to a Great Brand Story and Why Your Business Needs One is now available on Amazon. The Kindle edition is on sale at the…
The Opportunity Of The Disconnection Economy
If there’s one thing I really hate it’s queuing. You too? And we’re not alone. Innovators are spending their time working on projects to make frustrated one-click, 21st century humans worry less about the time they might be wasting, just waiting. There are red traffic lights with countdowns that enc
You Don’t Need A Marketing Plan
Every business has a plan. Even if it’s written on the back of a Post-it note. The plan talks about the idea. Who it’s for. How to bring it to market, at what cost and how to get the word out. That final piece of the puzzle is your marketing plan, and yes it’s usually…
What’s The Story They’ll Tell About You Tomorrow?
Don’t let anyone kid you. Telling your story, or the story of your business is hard and most people struggle with it on some level (how to write an about page is one of the most visited posts on my blog). But there’s a trick to tapping into the heart of your story. Start where…
Why More Is The Wrong Place To Start
The end goal of all marketing is more. More customers or subscribers. More sales and increased profits. This is the reason business strategy questions and answers often begin, (and end) with the ‘how to’ of getting more. But more is the wrong place to start for two reasons. When you begin by asking,
7 Marketing Strategies That Work Better Than Advertising
Marketing used to mean advertising. If you wanted to sell something awareness on a mass scale was the shortcut. Remarkability or transparency didn’t have to be baked into your product. But we’ve come a long way from the days of Mad Men and the blurred line between getting noticed and being believed.
Is It Time To Stop Advertising?
Last week I passed a moving kid at the side of the road, where cars sped by at 80km per hour. He was wearing a red sandwich board that screamed, “BUY ONE GET ONE FREE,” and had clearly been given instructions to dance about to attract more attention. I was 200 metres past him when…
What Kills Big Companies?
For over a century Kodak knew that what was important to its customers was “Kodak moments” not their innovation and patents, (well their marketers did anyway). And yet they failed to translate that knowing into staying relevant to their customers. “Sales + Customers = Nothing Broken is the formula f
Why Your Brand Doesn’t Need A Unique Selling Proposition
In the 90s Pampers’ ‘unique selling proposition’ (USP) claimed it was driest nappy on the market. Procter & Gamble prided itself on this benefit, investing heavily in research and development to maintain its USP. In the end that singular focus blinkered the company’s understanding about what mothers
Narrow And Deep Vs. The Market Of Everyone
When you were ten years old all any marketer needed to know about you, or the people in your street was that you owned a TV. In a world of limited choices big companies could afford to cast the net wide across the masses. No depth required. This tactic doesn’t work so well now that…
The Secret Of Disruptive Innovations
When the online eyewear retailer Warby Parker began selling boutique-quality glasses at a $95 price point they weren’t just trying to undercut the bigger players in the industry. Of course they did that and more, growing the company by 500% in just a year and mostly by word of mouth. The average cus
What Does Disney Do?
Only one thing. They set out to make people happy. The Mickey Mouse balloon sales are a pleasant side effect of that. A souvenir of that time when the visitor felt the way she wanted to feel. In business we often set out to sell the cause, forgetting that what’s really valuable is the effect.…
What’s Your Plan For The Other 364 Days?
It’s interesting to watch businesses of all stripes trying to attach a layer of Mother’s Day meaning to their brands. I’m not sure how you surprise your Mum with running shoes from the “40% off women’s sports shoe sale”. Finding a way to jump on the bandwagon of the day doesn’t take a lot of…
If You Don’t Like The Story Tell A Different One
The manager at Muffin Break is frustrated. Yet again she’s discovered a customer from the jam-packed sushi bar opposite sitting at one of her tables eating lunch. Of course she wastes no time asking the sushi-eater to leave. I wonder what would happen if instead of angrily telling people to move on,
