As she’s scanning organic bananas or buckwheat kernels at the checkout the assistant at local health food store strikes up a conversation. She’s curious to know if the bananas are just for making smoothies and what the customer uses the buckwheat for. These seemingly insignificant interactions are hardly worth remembering and yet over time they spark ideas for new menu items to be introduced at the in-store cafe and give rise to opportunities to better serve her community of customers.
Good marketing starts with the customer’s needs and wants, not with the company’s emergency.
A great marketing strategy is geared towards creating lasting connections instead of simply being focused on reaching short term targets.
The gifted marketer doesn’t simply try to sell what’s in stock today. She strives to understand what her customer will want tomorrow and then creates the culture and momentum to deliver that.
If your success and profits are by-product of satisfied customers, it stands to reason that your priority is to matter, not simply to make and sell.
Image by G. Morel.