Last Monday I got a handwritten letter in the mail. Imagine my surprise when I opened it to find a note from a contractor who had unsuccessfully quoted for a small renovation project on our home.

In his letter, he said he was sorry things hadn’t worked out this time around but that he hoped to be of service to us in the future. It was an unexpected gesture that we’re unlikely to forget.

Often it takes less than we think to stand out from the crowd. Small, thoughtful, well-timed acts can make a difference.

What’s the most unexpected thing you’ll do today?

Image by Hanny Naibaho