worldview
845 posts
Another Time
During a high-intensity workout, the trainer reminds the athlete to treat every set as if it were the last. To train as if this was the only sixty seconds, he would cycle that day. In that moment, with that mindset he increases his effort, his performance intensifies and that changes his results. We
The Slow And Steady Advantage
The salespeople at our local gym usually interact with their customers once. A person who is motivated enough to book a gym tour, followed by the inevitable sales conversation is likely to join. The conversion rate is high. While designing the experience to optimise the quickest route to the sale wo
People Power
When a traveller books a $700 a night hotel room she assumes that she’ll have a five-star experience. She’s expecting more than a better bed, thicker carpets and fancier facilities. When a five-star hotel gets a one-star review, it’s an indication that something went badly wrong. Of course, guests a
To Do Or Not To Do
We wake every day with solid ideas and imperfect plans. And yet every day we stall. We blame time. We await readiness or motivation, or both. We rationalise about tomorrow being better. We make assumptions about what it takes to be good enough. We allow doubt and uncertainty to take hold. We wait. F
Forget Which Way The Wind Is Blowing
When the disco diner opened on a warm Summer night in a flurry of pink neon, accompanied by loud music and cheap booze, the owner felt reassured he’d found his tribe. But as the evenings grew shorter and the nights colder, his confidence began to waver. The evolving messaging on a pair of sandwich b
Skill Vs. Talent
The dentist looks inside the patient’s mouth. She completes her examination, makes an assessment and proposes treatment. The proposed treatment considers only two things. What’s going on inside the patient’s mouth and his ability to pay. The dentist knows she can fix the problem. She wants to do a g
Better Bridges
The design and layout of a department store are deliberate. The sum of a thousand decisions, choices made to optimise the customer experience and maximise profit. Cosmetics on the ground floor, furniture on the top. The fewer people shopping for big-ticket items invest time ascending six floors. You
The First Marketing Myth
Logic tells us that just because someone is aware of a product or service doesn’t mean they will buy it. We know that people are not short of choices. And yet when it comes to marketing our products and services, we prioritise awareness all the time. Logic goes out the window. We fool ourselves into
What’s Your Customer’s Context?
Yesterday I got chatting to Sarah in the street about the sofa she didn’t buy. Sarah, who has three daughters under the age of seven had been looking for the perfect sofa for ages. When she finally found the perfect one she put down a deposit on it and waited for it to arrive a…
The Tyranny Of Checking
There are jobs, and there is work that relies on the professionals checking. We want our surgeons, pilots and firefighters to check and double check. That isn’t the kind of checking most of us do now. It seems that we’ve unintentionally made a career out of checking. We spend many hours a day checki
Better By Degrees
The track and field coach Bill Bowerman spent twenty-four years training athletes at the University of Oregon to optimise their performance. Bowerman was also the co-founder of Nike, and most famously the inventor of the waffle sole running shoe (which he prototyped by pouring rubber into the family
In Time
You don’t know for sure that the broccoli at the local organic store was grown sustainably or without pesticides, but you trust that it was and you’re happy to pay more for it. You have no proof that like the label says the bread gluten-free until long after you’ve eaten it, but you don’t question…
A Stop Start Guide To (Business) Success
Stop worrying about how to get attention. Start paying attention. Stop obsessing about creating awareness. Start being more aware. Stop making people want things. Start making things people want. Stop analysing the data. Start seeing the people it represents. Stop trying to be more interesting. Star
The Value Of Goals And Outcomes
We tend to think of goals and outcomes as one and the same. They’re not. Let’s say your goal is to run a marathon. Crossing the line at the end of the twenty-sixth mile is your goal. But the effect of the actions you take by trying to achieve that goal is worth more than…
Effort, Performance And Joy
The indoor bikes at my gym have a display monitor on the front. The monitor is designed to show you how much effort you’re putting into your workout. In theory the monitor helps you to get better results. You can see how the combination of your speed and resistance increases your power output. You c
Priorities And Metrics
We often default to using narrow parameters to qualify worthiness or quantify excellence. We focus on a company’s revenue or an entrepreneur’s net worth, count the number of books an author sells or followers an influencer amasses. What we choose to measure has a direct impact on what we then priori
A Question Of Pride
Like most of their friends and neighbours from big Irish-Catholic families, my grandparents didn’t have the luxury of an education. They were not bookish, in fact, they were barely literate. They couldn’t teach me much about history or science. But they taught me a lot about pride. My grandparents m
Progress And Potential
Nobody knows who invented the button five thousand years ago. At first, buttons were simply used to adorn clothing. It wasn’t until the invention of the buttonhole three thousand years later that buttons became functional. It took us two thousand years to reimagine what the button could do. And in t
The Power Of Identity In A Competitive World
Nobody who read the pre-match reports or the post-match statistics would have predicted a one-all draw. Iceland, a country with a population of 334,000, was fielding a team of semi-professional players, in their World Cup debut against Argentina, one of the world’s best footballing nations. There wa
How Change Happens
The success of whatever we make, serve, sell or advocate for is dependent on creating and sustaining change. The same rules apply whether we’re trying to change perception or behaviour, get people to buy our software or stop using plastic straws. 7 Steps To Making Change Happen 1. Acknowledgement Th
