The beautiful city were I live is not known for startling customer service. Sad, but true. I think it might be the side effect of a combination of distance and isolation creating monopolies that have endured, making people complacent. When you were four hours on a plane from anywhere before the Internet there weren’t many options.

A true story from last weekend.

It was a glorious Sunday afternoon by the beach. One of the local hotels has spent millions renovating their tired building and we thought we’d check it out over a coffee while admiring the ocean view. There were about six people in the bar and one bar man who doubled as a barista.
He looked really unhappy to see us and told us just as much.

“If you’re looking for coffee it will be a long wait.
I have seven coffee orders already.
There are plenty of cafes along the strip.”

I’m not paraphrasing!

Things are changing, the Internet means we don’t always have to go to the world for what we want. Now it comes to us. Including things like half decent coffee that feels like an experience.
Order a dress for tonight’s party in the morning and it’s delivered within three hours.

When everything is a tap and swipe away second chances are becoming few and far between.
It’s up to you to behave like there were no second chances, because that’s the reality.

Image by adnamayy.